When you visit our platform or communicate with us online, we at Elearning Solutions are committed to protecting and preserving your privacy. The Data Protection Act of 1998, the Privacy and Electronic Communications (EC Directive) Regulations of 2003, and the General Data Protection Regulation (GDPR) of 2018 are all literally followed. This Privacy Policy, in conjunction with our terms of service, explains what happens to any personal information you send to us or that we receive from you.

Personal data is information about you that can be used to recognize or locate you, such as your name, address, phone number, email address, date of birth, and billing and credit card numbers.

To offer our goods and services, Elearning Solutions relies on third-party suppliers and hosting partners who have agreed to keep details safe and confidential.

We have taken strict steps to protect your personal data in accordance with data protection laws, including using data encryption, but we cannot guarantee the security of the data you send to us, and any transmission is at your own expense. Elearning Solutions would not be held responsible for any negative effects that could arise as a result of the data transmission.

1.Data safety on our website

We take the security of your data very seriously, so our website uses SSL certificates to encrypt all information sent by you to us and from our website to you.

2.Gathered Information

We can collect and process the following information about you while running our website:

• Unidentified Information

Anonymous statistical information about your visits to our website and the tools you use, such as traffic data, location data, weblogs, and other contact data, is collected anonymously.

• Forms to be Filled Out

When you register on the site, make a purchase, request information, or subscribe to our monthly e-newsletter, you provide information by filling out forms on our website.

• Contact

When you contact us for some purpose, you provide us with personal information.

• Purchases

Information given to us for the aim of supporting training programs that you have purchased or that a third party has purchased for you.

The Trusted Shops Trustbadge has been added to this website to show the feedback received through the Trusted Shops framework. Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany, provides the Trustbadge and the advertised trust badge facilities.

The Trusted Shops web server stores a server log file with your IP address, the date and time of the request, the amount of data transmitted, and the requesting provider (access data) with every usage of the Trustbadge, and records the request. This information is not processed and is automatically overwritten seven days after your last visit to the website.

Other personal information is only shared with Trusted Shops if you want to use or have already registered for Trusted Shops items after placing an order. The contract between you and Trusted Shops applies in this situation.

Please keep in mind: 

If you make a purchase, our third-party payment provider will need to know more about you. We do not collect or store this information, which is necessary to process your payment. Unless it is for the purpose of providing the product or service you have ordered, we do not store credit or debit card information, nor do we exchange customer information with any third parties. You will be able to read the payment provider’s privacy terms during the payment process.

3.Technologies for Tracking

We use technologies like cookies, beacons, tags, and scripts to collect data and provide statistical information about how people use our website. This information will not be used to identify you personally; rather, it will be used to compile statistics about our visitors and how they use our site. Its objective is to provide visitors with a secure and positive experience while using our website by verifying login status, improving customer support, providing data on patterns, tracking visitors’ movements across the website, and detecting and deterring fraud.

Similarly to this, we can use a cookie file to collect information about your basic internet usage. These cookies are automatically downloaded to your computer when they are used. Cookies contain information that is passed to your computer’s hard drive, so this cookie file is saved on your computer’s hard drive. They assist us in upgrading our website as well as the service we offer to you.

Cookies can be turned off on all devices. This can be accomplished by enabling the setting on your browser that allows you to refuse cookies. Please be aware that if you refuse cookies, you might be unable to access certain sections of our website.

4.Your Information’s Storage and Use

The information about you that we obtain and safely store is mainly used to provide you with the items & services that you have requested. The following are the specifics of how we use your details:

• Order for ‘one working day entry’

Your name, email address, and phone number will be recorded and transferred to the supplier of the goods you buy in order for your order to be completed successfully and your training account to be set up. This information is used to enroll you in the course(s) you’ve purchased, email you your login information, and provide any necessary instructor help. We are not responsible for the product supplier’s data protection acts, but we have reviewed their privacy policy to ensure that it complies with GDPR legislation.

• Order for ‘immediate entry’

Your name, email address, and phone number are kept safely by us in order for your order to be completed successfully and your training account to be set up. Your name and email address will be used to create your training account, enroll you in the course(s) you’ve purchased, email you your enrolment information, provide instructor support, and keep track of your training records. Your contact information will only be used to inform you about your purchase or to provide assistance.

• Courses that have been approved by an awarding organisation

We are expected to collect additional personal details for the course provider, such as date of birth and address, if you are taking an online course approved by an awarding organisation. This information is only used to enable the course provider to apply for your certificate from the awarding organisation.

• Requested information
• We will securely store your name, email address, and phone number in order to provide you with details about our products and services that you request. Unless you become a client, your details will be deleted three months after your relationship with us ends.
• We will store your name, email address, and company in order to submit our monthly e-newsletter, but only if you have agreed to receive it.
• Contract agreements

To allow us to fulfill our contractual agreements to you.

• For the purpose of accounting

To make it possible for us to keep accounting records as required by law.

• Holders with a direct debit account

We use a third party, Paypal/Stripe, to collect payments for electronic direct debit payments. When you create aPaypal/Stripe direct debit account, you agree to their terms and conditions as well as their privacy policy, which is clearly shown when you fulfill the setup form.

• Notices

To let you know if our website, Elearning Solutions would be unavailable for maintenance.

• Communication

We will only contact you if the following conditions are met:

• You’re a consumer who needs help or advice for one of our services and goods.
• You have given us permission to do so.
• We’re giving you the details you asked for.
• We’re bringing you to our products and services and asking for your permission to store your data.

• Marketers

Please be aware that we do not provide marketers with information about identifiable individuals, however we may provide them with aggregate statistical information about our guests on occasion.

5.Revealing Your Information

Your personal information can be shared with third parties:

• When we sell a portion or all of our company or properties to a third party.
• If we are required by law to disclose your details.
• To aid in the prevention of fraud and the reduction of credit risk.

6.Links to Third-party Websites

Our website can contain links to third-party websites. These websites should have their own privacy policy, which you should familiarize yourself with. Since we have no power over their practices, we take no accountability or liability for them.

7.Personal Data Management

• Access to Information

You have the right to see the information we have on you. If you’d like a copy of the information we have on you, please email us using the information below.

• Having the right to be forgotten

You have the ability to ask that we delete all of your personal information. We will delete all of your data within 30 days of receiving your request.

• Right to raise objections

You have the power to block your data from being used for such purposes.

• Right to be corrected

You have the option to have any inaccurate or incomplete information we have about you corrected.

• The right to move

You have the right to demand that we provide you with personal data in a format that you can pass, copy, or transfer to another IT environment, such as a csv file.

8.Communicate with Us 

Any questions, comments, or requests you may have about this Privacy Policy are welcomed. Please email us at [email protected] if you have any questions.

Please be aware that this Privacy Policy is revised to reflect changes in data security legislation.